Privacy & Cookie Policy
This policy explains what personal information we collect, why, how long we keep it and your rights under UK data protection law (the UK GDPR and the Data Protection Act 2018).
Who we are
This website is run by Guy-Raymond Engineering Company Limited (“Guy-Raymond”, “we”, “us”). We are the data controller responsible for your personal information.
- Registered in England and Wales, company number 00877932
- Registered office: Rollesby Road, Hardwick Industrial Estate, King’s Lynn, Norfolk, PE30 4LX
- ICO registration number: ZA394854
- Privacy enquiries: info@guy-raymond.co.uk
The information we collect
We collect information you give us and some information collected automatically when you use our website.
- Contact details: name, job title, company, address, phone number and email, when you enquire, request a quote, order or contact us.
- Business and transaction details: orders, quotes, delivery and invoicing details, and correspondence with you or your employer.
- Marketing preferences: whether you want to hear from us and how.
- Website usage data: IP address, browser type, device, pages viewed and how you arrived, collected through cookies where you allow them (see Cookies below).
We may also receive your business contact details from your employer, our distributors or publicly available sources such as company websites.
How we use it and our lawful basis
We only use your information where the law allows. The table shows each purpose and the lawful basis we rely on.
| Purpose | Lawful basis |
|---|---|
| Responding to enquiries and providing quotes | Legitimate interests (responding to people who contact us) or steps before a contract |
| Processing orders, delivery, invoicing and after-sales support | Contract |
| Keeping accounting and tax records | Legal obligation |
| Sending marketing emails to individuals who have opted in | Consent |
| Sending marketing to business contacts about similar products | Legitimate interests, with an opt-out in every message |
| Customer satisfaction surveys | Legitimate interests |
| Website analytics to improve our site | Consent (via our cookie banner) |
| Keeping our website and systems secure | Legitimate interests |
Where we rely on legitimate interests, we have balanced our interests against your rights. You can object at any time (see Your rights below).
If you do not give us information we need to fulfil an order or contract, we may not be able to provide the product or service.
Marketing
We may send you news, product updates and offers about Guy-Raymond products by email, phone or post. We send our marketing emails using Mailchimp. We do not pass your details to other companies for their own marketing.
You can opt out at any time by clicking “unsubscribe” in any email, or by emailing info@guy-raymond.co.uk with “unsubscribe” in the subject line. We will stop within 30 days, usually much sooner.
Who we share it with
We share your information only where needed for the purposes above:
- Service providers who act on our instructions: IT and website hosting, email marketing (Mailchimp), website analytics and form spam protection (Google), couriers and payment providers.
- Our agents and distributors in your territory, to handle your enquiry or order.
- Survey providers, for customer satisfaction surveys.
- Professional advisers, such as accountants, auditors and lawyers.
- Regulators, law enforcement or courts where the law requires it.
We do not sell your personal information.
International transfers: some providers, such as Mailchimp and Google, are based in the United States or may process data outside the UK. Where they do, we make sure appropriate safeguards are in place, such as UK adequacy regulations (including the UK-US Data Bridge) or the ICO’s International Data Transfer Agreement or Addendum.
How long we keep it
We keep your information only as long as we need it.
| Information | How long |
|---|---|
| Customer, order and invoice records | 6 years after the end of the financial year they relate to |
| Enquiries and quotes that don’t lead to an order | 2 years from last contact |
| Marketing list | Until you unsubscribe, or after 3 years with no engagement |
| Website analytics | Up to 14 months |
After these periods we securely delete or anonymise the information.
Security
We use appropriate technical and organisational measures to protect your information. These include an SSL-encrypted website, firewalls, access controls and staff confidentiality.
No internet transmission is completely secure. If a data breach is likely to put you at risk, we will tell you and the ICO as the law requires.
Cookies
Cookies are small files stored on your device. We use strictly necessary cookies to make the website work. We only set analytics cookies if you accept them in our cookie banner.
| Type | What it does | Needs your consent? |
|---|---|---|
| Strictly necessary | Security, spam protection on our forms (Google reCAPTCHA), and remembering your cookie and language choices | No |
| Analytics | Google Analytics, to understand how visitors use our site | Yes |
You can change your choice at any time using the “Change cookie settings” button shown in the bottom corner of every page. You can also block cookies in your browser settings.
Your rights
You have the right to:
- access a copy of your information
- have inaccurate information corrected
- have your information deleted, where there is no reason to keep it
- restrict or object to how we use it, including objecting to marketing at any time
- receive your information in a portable format, where applicable
- withdraw consent at any time, where we rely on consent
To use any of these rights, email info@guy-raymond.co.uk or write to us at the registered office above. We will respond within one month and there is normally no charge.
Complaints
Please contact us first so we can try to put things right. You also have the right to complain to the Information Commissioner’s Office (ICO):
- Website: ico.org.uk/make-a-complaint
- Phone: 0303 123 1113
- Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Other websites
Our website may link to other websites. We are not responsible for their privacy practices, so please read their policies.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.
Last updated: 8 October 2026
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